FAQ

1. Shipping & Delivery

How long will it take to receive my order? Our estimated delivery time within the United States is 7–15 business days. This includes an order verification, safety quality-check, and packaging handling time of 1–3 business days. In total, your package will arrive safely within 8–18 business days.

Do you charge for shipping? No! We are proud to offer Free Standard Shipping on all gear and accessories storewide across the United States. There are no hidden handling fees, dimensional weight surcharges, or minimum order value requirements at checkout.

How can I track my shipment? As soon as your package is handed over to the shipping carrier, you will automatically receive a Shipping Confirmation email containing your custom tracking number and tracking portal link. Tracking details typically become live and traceable online within 48 hours of dispatch.

Do you ship internationally or to P.O. Boxes? Currently, we ship and deliver exclusively to physical addresses within the United States. We do not support shipping to P.O. Boxes, APO/FPO military addresses, or international destinations outside the US.

2. Product & Fit Assistance

How do I ensure I choose the right size or variant? We recommend reviewing the specific technical details, measurement specifications, or compatibility charts available on the product page before placing an order. If you are unsure about a specification, feel free to contact our support desk for expert guidance.

Can I modify or cancel my order after it has been placed? If you need to change a shipping address, product variant, or cancel an order, please email us immediately at support@gripss.shop. Once an order has entered our automated warehouse packaging and dispatch queue, modifications or cancellations can no longer be executed.

3. Returns & Refunds

What is your return policy? We offer a comprehensive 30-day return policy, which means you have 30 days after receiving your package to request a formal return. To be eligible, items must be completely unused, unaltered, unmounted, and strictly inside their original protective packaging and retail box.

How do I start a return process? To initiate a return, please contact our support team directly at support@gripss.shop. If your return request is accepted, we will provide you with a return shipping authorization along with explicit instructions on how and where to ship your package.

When will I receive my refund? Once we receive and inspect your returned gear at our facility, we will notify you of the approval status. If approved, your refund will be automatically processed and credited back to your original payment method within 10 business days.

4. Orders & Payments

What payment methods do you accept? We accept all major secure credit and debit cards, including Visa, Mastercard, American Express (Amex), Discover, and Diners Club. We also support secure digital mobile wallets like Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure on your site? Absolutely. Our store is hosted on the Shopify platform, which is certified Level 1 PCI DSS compliant. Your financial and personal details are fully secured and encrypted using industry-standard SSL technology during the entire checkout process. We never store your full payment details on our servers.

Contact Information

If you have any other questions regarding product features, material durability, or delivery assistance that are not answered on this page, please feel free to reach out to us directly:

  • Store Name: Gripss

  • Customer Support Email: support@gripss.shop

  • Phone Number: +1 929-548-6033

  • Physical Address: Gripss, 118 Rand St, Rochester NY 14615, United States